cc “Education Ring”
Ok, so we have this Twitter discussion and some misconceptions:
She experienced sync problems after the HF, and seems to have avoided normal channels for support, and reached out directly to @vbuterin.
After examining every which way we could think of to add the Trie state to our Ethereum state, we asked Vitalik for assistance. His first comment to us was “oh you’re one of the few running one of those big, scary nodes.” We asked him if he knew of anyone else running a “big, scary node” to see if we could possibly sync with them. He knew of no one, not even the Ethereum Foundation keeps a full archival copy of the Ethereum chain.
It highlights an education-related issue that I see. We need entry points for users of various kinds so that they know where to start, where to bring problems up. This person does not even seem to be aware of the Data Ring.